frequently asked QUESTIONS:
About the Shop
Q: What’s the big deal with alpaca and/or natural fibers?
Q: Why can’t I pronounce the names of your products?
A: Since we first fell in love with alpaca fiber & sustainability while living in Cusco, all of our products are named after cities, mountains, rivers, or regions in Peru!
Q: Why are your products so expensive?
A: Each of our products is handmade with only the highest quality of natural fibers. Although our price points are higher than the department stores, each and every item is completely unique & our pricing reflects the quality of the fiber and handiwork put into your custom decor.
Q: Who makes your products?
A: All products are handmade with care by yours truly, Lauren Oden. Check out my instagram feed for a sneak peek behind the scenes of it all!
Q: Where are you located?
A: My husband and I recently moved to Waco, TX & we are loving getting to know our new community!
Before that we took a year to live as nomads, meaning we lived out of suitcases in apartments for anywhere from 2-6 weeks at a time (I know, crazy right…). It was during our travels across South America & specifically Peru that the shop was first dreamt up.
Q: How did you get started?
A: When I was about 10 years old my dear grandmother, Ernestine Wilson, taught me to crochet. I remember sitting in her lap as she patiently untied all the knots I made & encouraged me to keep trying.
I watched her make afghans for every member of the family until her arthritis wouldn’t allow her to, and although I didn’t have the patience for it back then, crochet always reminded me of her & her love for her family. When she passed last year, I picked up crochet as a comfort while we traveled and as I grieved.
In picking up crochet again I never intended it to be anything more than a hobby and comfort, but then I discovered luxury alpaca & merino fibers in Peru. I was inspired by the Inca women who still spin, hand-dye, and weave the wool of the family alpacas day in and day out. I was amazed at the quality of the textiles and resilience of their culture.
I was inspired to raise awareness about the ecological benefits, quality, and social advocacy that comes from purchasing alpaca wool (Peru accounts for 87% of the world’s alpaca population!]), & thus The Homely Alpaca was born!
Q: Where can I see your products in person?
A: We currently do not have any stockists or store front, but we would LOVE to see you at one of our upcoming events! Click here to see what’s on the horizon.
Q: Can I get this in a different color and/or size?
A: Currently we are a one gal operation - so your answer will depend on the supplies I have on hand. If you are interested in a custom order please make a request here!
Q: I saw a product I loved - but now it’s gone! How long until it’s back?
A: As every wall hanging & piece is one-of-a-kind & handmade by yours truly, once a product is sold it is gone for good! If you are desperate for a similar product in the same style fill out this form - if we have the supplies handy we would love to help!
Q: Do you do custom orders?
A: I would love to make a piece just for you! However, availability of your style of choice, size, & colors will depend on my current supply stash. If you are needing a piece for a particular occasion or room, please fill out this form & I will let you know if it is possible!
Q: What is the processing time on custom orders & how do you price them?
A: Each custom order will vary in processing time depending on the season & my current projects.
All items are priced depending on the type & amount of yarn used, so pricing will not be able to be calculated until the piece is finished. I do not charge any extra for a custom order - the same pricing formula is used for all of my products - but I will require a deposit before work begins on the custom piece.
Deposits for small custom pieces will be $10, medium pieces will be $25, & large pieces will be $40. Your deposit will be subtracted from the final (custom) listing price.
Q: How do I pay for my custom order?
A: After we have discussed specifics for your order you will receive a PayPal Invoice to the email you specify - this will be the deposit for your custom piece. As soon as the invoice is paid work will begin on your decor!
When the piece is finished I will make a special listing just for you & email you the link. Once you have paid the remaining balance on your custom product I will begin processing your order for shipping.
Q: What payment methods do you accept?
A: We accept credit card payments through Stripe, PayPal, & if you see us in person through Square.
Q: Do you offer discounts for bulk orders?
A: If you are interested in forming a wholesale partnership with us please contact us here!
Q: Where do you ship?
A: We currently only ship to the U.S.
Q: How long will it take to process my order?
A: Please allow up to 3 business days for us to process your order
Q: What shipping carrier do you use?
Q: How do I track my order?
A: Once your order has shipped, you will receive an email with tracking information enclosed. To see estimated delivery times & more, simply follow the link to track your package!
Returns & Exchanges
Q: How do I cancel my order?
A: Since every item is handmade & one-of-a-kind, we unfortunately do not accept cancellations. We suggest measuring the space in which you plan to display your decor and comparing the dimensions on the listing to ensure you will be satisfied with your order.
Q: What is your return policy?
A: Since every item is handmade & one-of-a-kind, we unfortunately do not accept returns or exchanges, except in cases of product damage (see question below). To see our Return Policy in full, click here.
Q: What if my item arrived damaged?
A: Email us at firstname.lastname@example.org or contact us here within 24 hours of the product’s arrival & include photos of the damaged product so that I can file a claim. I will work with you to either refund or exchange your purchase.